Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major problem, you may choose a refund or replacement. Other remedies may apply for minor problems. Nothing in this policy limits those rights.
Change of mind
We accept change-of-mind returns requested within 30 days of delivery when items are unworn, unwashed, unused and returned with original packaging. Return postage is paid by the customer. Original shipping is not refunded for change-of-mind returns.
Faulty or incorrect items
Email hello@bimw.com.au with the order number, a description and clear photos. We will assess the item and provide the remedy required by law. Do not send a product to a fulfilment provider directly.
Start a return
Contact us before posting anything. Returns go to [CONFIRM RETURNS ADDRESS]. Personalised or final-sale items may not be eligible for change-of-mind returns, but consumer guarantee rights still apply.